Locked out of Pak ID because the app insists your identity card is already on file? NADRA’s answer is to stop trying to sign up. Reset the password on the account you already have, and prove it is you with a biometric check.
The wall appears when a person tries to register a card number that has an account behind it, which can happen after a phone change or a forgotten login. NADRA wants those users to get the old account back, not to start a new one. The guidance is aimed at people whose number is already registered in the mobile app, and it names recovery as the thing to try first.
On the login screen of the Pak ID app, the sequence NADRA gives runs like this: put in the CNIC number, choose “Forgot Password”, then give the email address tied to the account. A two-factor code arrives at that address. Type it in, finish the fingerprint or face verification, and the app opens the existing account.
Because the code is emailed, the whole reset hinges on that mailbox. If the address on the account is one you no longer use, the standard path has nowhere to send the code, and NADRA’s advice offers no alternative for that case.
Pak ID is the app behind NADRA’s CNIC renewal, modification and replacement requests, so a lockout can hold up paperwork that is otherwise done from a phone. People who are still stuck after the reset can ring the helpline on 1777.
