Sony is retiring Support by Sony, the single app that told owners about firmware updates and helped with troubleshooting across its gadgets. The last day is 28 February 2027, after which the app disappears from the App Store and Google Play.
Sony has not said why it is closing the app or what happens to saved bookmarks. Anyone who still has it installed will see a notice that the service has ended. Firmware alerts stop, and messages that used to appear inside the app can no longer be opened.
Sony wants owners to switch to an app for each product type. Headphones and speakers go to Sony Sound Connect, TVs and soundbars to BRAVIA Connect, and cameras to the Creators’ App. Those apps talk to the device itself, so they can push firmware updates and change settings, which the old app only announced.
The catch is coverage. BRAVIA Connect does not support every Sony TV, and some older cameras still rely on Imaging Edge Mobile, so people with a mixed set of Sony gear may end up juggling three or four apps. Sony’s own termination notice frames the move as support continuing through other channels, including Sony’s support websites and YouTube channels.
A product the new apps skip is not left stranded: Sony’s support website keeps its manuals, firmware files and troubleshooting pages. Some Android TV and Google TV models also check for updates under Settings or Help, depending on the model. Anyone who relies on the app has until the end of February 2027 to move over.
