Nokia Lumia 800, Nokia’s flagship smartphone powered by Windows Phone where appreciated around various regions, also was reported to have issues with its battery life or battery charging. Nokia Lumia 800 has already got an update which actually brought battery charging improvements as well as other improvements. But after considering the battery issue persisted with some Lumia 800 owners, Nokia has released an official statement regarding this issue which actually tells that they at Nokia admittedly have identified the problem which was spotted, not at many, but at a limited sets of Lumia 800’s. “We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity.“
As well if you, owning Nokia Lumia 800, are a victim of this issue and can’t wait until the next software update rolls-out in early 2012, Nokia can arrange for a replacement phone. Well that’s really an offer. Appreciated!
Wayne Michael, Community Manager at Nokia Discussion. stated via Nokia Discussions
On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.
The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.
The same Community Manager, Wayne Michael Previously has stated about future updates to improve battery efficiency. You can read that early statement on the issue as follows. [via Nokia Discussions]
We understand that some people have expressed concerns about battery life on the Nokia Lumia 800. Early investigations show that the majority of people are enjoying the full Nokia Lumia experience without any problems. A software update in early December will include improvements to power efficiency, while a second update in early January introduces further enhancements to battery life and battery charging. Both are planned updates and will be made available via Zune. We recommend that anyone who still has concerns contact local Nokia care representatives at their earliest convenience.
